At Zeyroe, we are committed to delivering your orders securely, efficiently, and with care. From the moment your order is placed until it arrives at your door, our goal is to provide a smooth, transparent, and dependable shipping experience.

Please review our complete shipping terms and fulfillment procedures below.

1. Delivery Coverage & Shipping Rates

We ship exclusively to physical street addresses within the United States.

  • Shipping Fee: Free Standard Shipping on all orders across the USA.
  • Additional Shipping Fees: $0.00. We do not charge additional handling fees, fuel surcharges, or unexpected shipping costs at checkout.
  • International Shipping: We currently do not ship outside the United States.
  • Address Requirements: Customers must provide a complete and accurate physical delivery address. We do not ship to P.O. boxes or APO/FPO addresses.

2. Processing & Delivery Timelines

We process, pack, and dispatch shipments Monday through Friday, excluding U.S. federal holidays.

StageDetails
Order Cut-off Time5:00 PM Eastern Time (ET), Monday – Friday
Handling / Processing Time1–2 business days (Monday – Friday)
Transit / Shipping Time4–5 business days (Monday – Friday)
Total Estimated Delivery Time5–7 business days (Monday – Friday)

Orders placed after 5:00 PM Eastern Time, on weekends, or on federal holidays will begin processing on the following business day.

Delivery estimates begin from the applicable order processing date. Business days exclude weekends and applicable holidays.

While we make every effort to meet these estimated delivery timelines, actual delivery dates may vary due to weather conditions, carrier disruptions, or circumstances outside our reasonable control.

3. Shipping Methods & Packaging

  • Shipping Carriers: Orders are shipped using trusted domestic carriers, including USPS, UPS, and FedEx, depending on the product’s dimensions, weight, and destination.
  • Large or Heavy Products: Certain heating, cooling, and home appliance products may require specialized handling or freight delivery due to their size or weight. Any applicable delivery arrangements will be communicated to the customer.
  • Packaging: Products are carefully packaged and secured to help prevent damage during transportation.

4. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing the tracking number and carrier information, when tracking is available.

  • Please allow 24–48 hours for tracking information to appear or update on the carrier’s website.
  • You can monitor your shipment using the tracking link provided in your shipping confirmation email.
  • If your tracking information does not update after 48 hours, please contact our customer support team at support@zeyroe.com.

5. Cancellations & Address Changes

Shipping Address Errors

Please review your shipping details carefully before completing checkout.

If you notice an incorrect or incomplete delivery address, contact us immediately:

We will make reasonable efforts to correct your shipping address before dispatch. Once an order has shipped, address changes cannot be guaranteed.

Order Cancellations

Customers may request to cancel an order before it enters the shipping process.

  • Orders canceled before shipment are eligible for a full refund.
  • Once an order has shipped, it cannot be canceled and must follow our Refund and Returns Policy after delivery.
  • Approved pre-shipment refunds are issued to the original payment method within 7 business days.

Your payment provider may require additional time to reflect the refund in your account.

6. Undelivered, Damaged, or Missing Packages

Returned Shipments

If a shipment is returned to us because of an invalid, incomplete, or undeliverable address, our customer support team will contact you to discuss the available options for reshipment or a refund.

Lost or Delayed Packages

If your package has not arrived within the estimated 5–7 business day delivery window, please contact our support team.

We will review the shipment status, contact the carrier when necessary, and work toward an appropriate resolution.

If a shipment is confirmed lost in transit, we will arrange a replacement or full refund.

Damaged Items

If your order arrives damaged:

  1. Take clear photos of the damaged product and its packaging.
  2. Contact support@zeyroe.com within 48 hours of delivery whenever possible.
  3. Include your order number and photos so our support team can review the issue.

For verified damaged or defective products, customers may request a free replacement or full refund, in accordance with our Refund and Returns Policy.

Failure to report damage within 48 hours does not automatically invalidate your rights under our 90-day return policy.

7. Business Contact Information

For questions regarding shipping, delivery, order tracking, cancellations, or returns, please contact our customer care team: