At Zeyroe, we want you to shop with complete confidence. If you are not satisfied with your purchase or if there is an issue with your order, we are committed to making the return process simple, transparent, and fair. Please review our complete return policy below.

Key Policy Highlights

  • Return Window: 90 calendar days from the date of delivery.
  • Return Shipping Cost: FREE. We cover all return shipping costs for both defective and non-defective items.
  • Restocking Fees: $0.00. We never charge restocking, handling, or processing fees.
  • Accepted Conditions: New, unused, or lightly used items in reasonable condition.
  • Refund Processing: Issued to your original payment method within 7 business days after inspection and approval.

Return Eligibility & Product Condition

To qualify for a full refund or exchange under our 90-day policy:

  1. Eligible Products: We accept returns for both defective items (damaged in transit, broken, malfunctioning) and non-defective items (buyer’s remorse, wrong size or color ordered, changed mind).
  2. Item Condition: Products should be in new, unused, or lightly used condition, including original packaging, accessories, manuals, and included components wherever possible. Proof of purchase (order number) is required.
  3. Exclusions / Non-Returnable Items:
    • Return requests submitted after the 90-day post-delivery window.
    • Products damaged due to severe misuse, improper handling, or unauthorized alterations.
    • Items missing critical parts due to user damage (not caused by shipping or transit).

How to Request a Return or Exchange

Returns are processed by mail or through approved drop-off locations using a prepaid, trackable shipping label provided by our support team.

Step 1: Contact Customer Support

Contact our support team before sending any items back. Please include your order number, the item(s) you wish to return, and the reason for return.

Step 2: Receive Your Free Return Shipping Label

Once your request is verified, our customer service team will email you a prepaid return shipping label along with step-by-step instructions.

Please do not send items back without contacting us first.

Step 3: Pack and Ship the Item

Pack the item securely with all accessories and attach the prepaid shipping label to the outside of the box. Drop the package off at the designated carrier location.

Damaged, Defective, or Incorrect Items

If your package arrives damaged in transit, defective out of the box, or incorrect:

  1. Contact us within 48 hours at support@zeyroe.com with your order number and clear photos or videos of the damaged or incorrect item.
  2. For verified damaged or defective items, a physical return is often not required.
  3. You can choose between a free replacement or a full refund.

Reporting an issue after 48 hours does not automatically eliminate your eligibility under our 90-day return policy.

Refunds & Exchanges

  • Inspection Time: Returned packages are received and inspected at our fulfillment center within 72 hours of arrival.
  • Refund Method & Timeline: Approved refunds are issued directly back to the original payment method used at checkout within 7 business days after inspection and approval. Original shipping costs (if any) are fully included in the refund.
  • Exchanges: If you request an exchange for another item of equal value, your replacement item will be processed and shipped promptly upon approval, subject to availability.
  • Confirmation: You will receive an email notification as soon as your refund is processed or your replacement item has shipped.

Your bank or payment provider may require additional time to reflect the refund in your account.

Order Cancellations & Modifications

If you need to cancel or change an order, please contact us immediately via phone or email.

Orders can only be modified or canceled before they enter the shipping process. Once an order has shipped, it cannot be canceled and must follow the standard return process outlined above.

Business Contact Information

For any questions regarding returns, refunds, or exchanges, please reach out to our customer care team: