Terms of Service

Overview

This website, https://zeyroe.com/, is operated by Zeyroe. Throughout the website, the terms “we,” “us,” and “our” refer to Zeyroe.

By visiting our website, browsing our products, or making a purchase, you engage in our services (the “Service”) and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein or available through our website, such as our Refund and Returns Policy, Shipping Policy, Billing Policy, and Privacy Policy.

These Terms apply to all users of the website, including visitors, customers, and individuals who submit reviews or other content.

If you do not agree with these Terms, you should not use our website or services.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your state or jurisdiction of residence or that you have obtained appropriate consent for any minor dependents using this website under your supervision.

You agree not to use our products or services for any illegal or unauthorized purpose or in violation of applicable laws and regulations.

You must not transmit malicious software, viruses, harmful code, or other technology intended to damage, disrupt, or compromise our website or its users.

Violations of these conditions may result in suspension or termination of access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict service when reasonably necessary, including in cases of suspected fraud, misuse, unlawful activity, or violations of these Terms, subject to applicable law.

You understand that certain information transmitted through our website may pass through multiple networks and may require technical modifications to ensure compatibility with different devices or systems.

Personal and payment information is handled using appropriate security measures, including encrypted connections where applicable.

Payment transactions are processed through third-party payment service providers that maintain applicable security and PCI DSS compliance requirements.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our prior written authorization, except as permitted by applicable law.

SECTION 3 – ACCURACY & TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information published on our website is accurate, complete, and current.

However, occasional inaccuracies, technical errors, or outdated information may occur.

Product specifications, descriptions, availability, compatibility information, and other website content may be updated when necessary.

Customers should review product specifications and installation requirements carefully before making a purchase.

Nothing in this section limits any consumer rights or remedies provided under applicable law.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICING

Product prices, availability, specifications, and promotional offers may change without prior notice.

We reserve the right to modify, discontinue, or update products and services when reasonably necessary.

Price changes will not affect orders that have already been accepted and paid for, except where an order must be canceled due to a genuine pricing error or other lawful reason.

If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method in accordance with our Billing Policy.

SECTION 5 – PRODUCTS, RETURNS & CANCELLATIONS

Certain products, including air conditioners, water heaters, air coolers and cooling equipment, may be available exclusively online through https://zeyroe.com/.

Product availability may vary depending on inventory, delivery location, and fulfillment requirements.

Return Policy Integration

All eligible purchases are subject to our Refund and Returns Policy, which provides:

  • Return Window: 90 calendar days from the date of delivery.
  • Return Shipping Fees: $0.00 for eligible defective and non-defective returns.
  • Restocking Fees: $0.00.
  • Accepted Conditions: New, unused, or lightly used products in reasonable condition, subject to the policy’s exclusions.
  • Return Inspection: Within 72 hours of arrival at our fulfillment center.
  • Refund Processing: Within 7 business days after inspection and approval, issued to the original payment method.

Customers must contact our support team to request return authorization and receive a prepaid shipping label before sending products back.

Order Cancellations

Orders may be modified or canceled before they enter the shipping process.

Once an order has shipped, cancellation is no longer available, and the customer must follow our standard return process after delivery.

Approved pre-shipment refunds are issued within 7 business days.

Product Installation and Safety

Some Zeyroe products may require professional installation, appropriate electrical connections, ventilation, plumbing, or compliance with local building and safety codes.

Customers are responsible for reviewing product instructions and arranging qualified installation when required.

Improper installation or unauthorized modification may create safety risks and may affect applicable manufacturer warranty coverage.

Nothing in these Terms excludes rights or remedies that cannot lawfully be limited.

SECTION 6 – THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites, services, applications, or payment platforms.

These services may operate independently of Zeyroe and may be subject to their own terms, conditions, and privacy policies.

We do not control or guarantee the availability, accuracy, security, or performance of third-party websites or services.

To the extent permitted by applicable law, Zeyroe is not responsible for losses arising solely from the independent actions of third-party providers.

We encourage customers to review the policies of external websites before providing personal information or completing transactions.

SECTION 7 – USER COMMENTS & FEEDBACK

Customers may submit product reviews, suggestions, comments, recommendations, or other feedback through our website or customer support channels.

By submitting content, you confirm that you have the right to share it and that it does not violate applicable laws or third-party rights.

You grant Zeyroe a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish submitted content for legitimate business purposes, including customer reviews and website improvements, subject to applicable law.

We reserve the right to remove content that is fraudulent, offensive, unlawful, misleading, or otherwise violates these Terms.

We are not obligated to publish every submitted review or comment.

SECTION 8 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We may collect and process information necessary to fulfill orders, process payments, arrange deliveries, provide customer support, and maintain website security.

We take reasonable measures to protect personal information and work with trusted service providers where necessary to operate our business.

For further information, please review our Privacy Policy:

Privacy Policy

SECTION 9 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions and technical specifications.
  • Product dimensions, capacity, or compatibility.
  • Pricing, promotions, and discounts.
  • Shipping costs and estimated delivery timelines.
  • Product availability and inventory.
  • Warranty information and other product details.

We reserve the right to correct such errors and update information when necessary.

If an error materially affects an order that has already been placed, we may contact the customer to explain the issue and offer an appropriate resolution, including cancellation and a full refund when applicable.

SECTION 10 – PROHIBITED USES

In addition to other restrictions described in these Terms, you are prohibited from using our website or its content:

  1. For unlawful, fraudulent, or unauthorized purposes.
  2. To encourage or participate in illegal activities.
  3. To violate applicable local, state, federal, or international laws.
  4. To infringe intellectual property rights belonging to Zeyroe or third parties.
  5. To transmit malware, viruses, malicious scripts, or other harmful software.
  6. To collect or misuse the personal information of other users.
  7. To interfere with website security, functionality, or accessibility.
  8. To impersonate another person or provide deliberately false account or payment information.
  9. To attempt unauthorized access to our systems or other users’ accounts.

We may suspend or terminate access for violations of these restrictions, subject to applicable law.

SECTION 11 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

Certain Zeyroe products may include manufacturer warranties or other express warranty coverage, as specified on the relevant product page or accompanying documentation.

Any applicable warranty is subject to its stated terms, exclusions, and conditions.

Except for warranties expressly provided and rights that cannot be excluded under applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will operate without interruption, technical errors, or temporary service disruptions.

To the maximum extent permitted by applicable law, Zeyroe shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable statutory consumer protections and rights relating to defective products.

SECTION 12 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zeyroe, its affiliates, officers, employees, and authorized representatives against third-party claims, damages, liabilities, and reasonable expenses directly arising from your unlawful conduct, infringement of third-party rights, or material breach of these Terms.

This provision does not require you to indemnify Zeyroe for its own negligence, misconduct, or violations of applicable law.

SECTION 13 – SEVERABILITY

If any provision of these Terms of Service is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision shall be limited or severed to the extent necessary.

The remaining provisions shall continue in full force and effect, to the extent permitted by applicable law.

SECTION 14 – GOVERNING LAW

These Terms of Service and any agreements relating to the use of our website or the purchase of products shall be governed by and interpreted in accordance with the laws of New Jersey, United States, without regard to conflict-of-law principles.

This provision does not override mandatory consumer protection laws or other rights that apply to customers under relevant jurisdictions.

SECTION 15 – CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms of Service when necessary to reflect changes in our business operations, products, legal obligations, or website functionality.

Updated Terms will be published on this page.

Continued use of our website following the publication of updated Terms constitutes acceptance of those changes to the extent permitted by applicable law.

Changes will not retroactively remove rights established under previously accepted purchase agreements.

Business Contact Information

For questions regarding these Terms of Service, product orders, shipping, payments, returns, refunds, or exchanges, please contact our customer support team: